Privacy Policy — Micasso Homes
Last Updated: 16 October 2026
1. Introduction
Micasso Homes (“Micasso Homes”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, make a reservation, enquire about our accommodation, contact us through WhatsApp or other communication channels, or enquire about our property management services.
By using our website or services, you acknowledge that you have been given the opportunity to review this Privacy Policy. Where consent is required, we will seek it in accordance with applicable law.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
2.1 Personal and Contact Information
- Full name
- Email address
- Phone number
- Country of residence and other contact details you provide
2.2 Booking and Stay Information
- Property selected, check-in and check-out dates
- Number of adults, children and other approved occupants
- Reservation details, special requests and stay preferences
- Communications concerning your reservation
- Identification information where required for check-in, property security or applicable legal obligations
2.3 Payment and Transaction Information
We may maintain records of booking amounts, payment status, transaction references, refunds and related financial records.
Online payments may be processed by third-party payment service providers. Where payments are handled by a provider, payment card or other sensitive payment credentials are processed in accordance with that provider’s systems and policies. We do not intentionally store complete payment card credentials on our website.
2.4 Enquiry and Property Management Information
If you contact us about property management or a property partnership, we may collect property details, ownership or contact information, service requirements and other information you choose to submit.
2.5 Communications
We may collect information contained in messages, emails, telephone enquiries, contact forms and WhatsApp conversations with our team.
2.6 Technical Information
When you visit our website, certain technical information may be collected through server logs, cookies or similar technologies. Depending on the tools enabled, this may include your IP address, browser type, device information, pages visited and basic website usage data.
3. How We Use Your Information
We use personal information for legitimate and relevant business purposes, including:
- Responding to enquiries and providing customer support
- Managing reservations, availability, check-in and check-out arrangements
- Processing payments, refunds and booking-related transactions
- Communicating important information about your stay
- Coordinating approved additional guests, property access and operational requirements
- Responding to property management and partnership enquiries
- Maintaining booking, accounting and transaction records
- Protecting the security of our website, guests and properties
- Investigating complaints, resolving disputes and complying with legal obligations
- Improving our website, services and guest experience
- Sending optional promotional communications where permitted and appropriately authorised
We seek to collect and use only information reasonably relevant to the purpose for which it is required.
4. WhatsApp, Phone and Email Communications
Micasso Homes may communicate with you through WhatsApp, telephone, email or other channels you provide.
These communications may include:
- Responses to enquiries
- Booking confirmations and updates
- Check-in instructions and property information
- Payment, refund or reservation-related notifications
- Responses to property management enquiries
- Other information directly related to a service you have requested
Contacting us or submitting a booking form does not, by itself, mean that you agree to receive unrelated promotional messages.
Where required, we will seek separate permission for promotional communications. You may opt out of optional marketing communications at any time by replying to the message, requesting removal from the relevant list or contacting us using the details in this policy.
Please note that communications through third-party platforms, including WhatsApp, are also subject to the relevant platform’s terms and privacy practices.
5. Consent and Your Choices
Where we rely on consent to process personal information, we will seek consent for the relevant purpose as required by applicable law.
You may withdraw consent where processing is based on consent, subject to applicable legal requirements and any consequences for services that depend on the information concerned.
Withdrawing consent for optional marketing communications will not affect the delivery of necessary booking-related messages. If you withdraw consent for information required to fulfil a reservation, we may be unable to provide some services or complete the booking, where that information is genuinely necessary.
You may contact us to ask questions about the information we hold or the purposes for which it is used.
6. Sharing of Personal Information
Micasso Homes does not sell personal information to third parties.
We may share relevant information with the following categories of recipients when necessary and appropriate:
6.1 Internal Team and Property Operations
Authorised team members and personnel involved in reservations, guest support, property operations and management.
6.2 Service Providers
Third-party providers that help us operate our website and services, such as website hosting providers, booking system providers, payment processors, communication platforms and technical support providers.
6.3 Property and Building Coordination
Where necessary, relevant information may be shared with authorised property personnel or building management to coordinate approved access, check-in, security or operational arrangements.
6.4 Legal and Regulatory Requirements
Information may be disclosed where required by applicable law, a lawful request from a competent authority, or where reasonably necessary to establish, exercise or defend legal claims.
We seek to limit disclosures to information relevant to the applicable purpose. Third-party providers may process information in accordance with their own terms, privacy policies and applicable obligations.
7. Payment Processing
Online payments for reservations may be processed through third-party payment gateways, including Razorpay where enabled for the relevant transaction.
When you make a payment, the payment provider may collect and process information necessary to authorise, complete and verify the transaction, and to prevent fraud or comply with applicable requirements.
Payment processing is subject to the provider’s terms and privacy policy. We may receive transaction references, payment confirmation, payment status and other information needed to administer your booking.
For payment-related questions involving a third-party provider, we may need to coordinate with that provider to investigate the transaction.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain booking sessions, improve usability, understand website performance or provide other features.
The specific technologies used depend on the website configuration and third-party tools enabled.
You may be able to manage cookies through your browser settings. Restricting certain cookies may affect website functions, including parts of the booking process.
Where consent is required for non-essential cookies or tracking technologies, we will seek consent in accordance with applicable requirements.
9. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, regulatory and dispute-related requirements.
Retention periods may differ depending on the information concerned. For example:
- Booking and transaction records may be retained for operational, accounting or legal purposes.
- Enquiry information may be retained while the enquiry is active and for a reasonable period afterwards.
- Optional marketing contact information may be retained until you opt out or it is no longer required for the relevant purpose.
- Technical logs may be retained according to operational, security and hosting requirements.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law and legitimate record-retention obligations.
10. Data Security
We take reasonable measures appropriate to the nature of the information we handle to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access restrictions, security controls, secure hosting practices and the use of third-party providers with relevant safeguards.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle personal information responsibly and address security concerns appropriately.
11. Your Privacy Rights and Requests
Subject to applicable law, you may be entitled to:
- Request information about personal data we process about you
- Request correction or updating of inaccurate information
- Request erasure of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a concern or grievance about our handling of personal information
- Exercise any other rights available to you under applicable law
To submit a request, please email us at info@micassohomes.com with sufficient information to help us understand and verify your request.
We may need to verify your identity before responding. We will handle requests in accordance with applicable legal requirements. Certain information may need to be retained where required by law or necessary for legitimate legal and accounting purposes.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services for bookings, payments, communication, analytics or other functions.
Those services operate under their own terms and privacy policies. Micasso Homes does not control the privacy practices of independent third parties and encourages you to review their policies before providing information directly to them.
The inclusion of a third-party link does not necessarily imply endorsement of that provider.
13. Children’s Personal Information
Our accommodation services may involve family bookings. Where information relating to children is required for a reservation or legal compliance, it should be provided by a parent, guardian or other person legally authorised to provide it.
We do not knowingly seek unnecessary personal information from children. Any processing of children’s personal data will be handled in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, operational practices or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or seek consent for relevant changes.
We encourage you to review this page periodically.
15. Contact and Privacy Grievances
For questions, privacy requests or concerns about how Micasso Homes handles personal information, please contact:
Micasso Homes
Email: info@micassohomes.com
Website: https://micassohomes.com/
Please include “Privacy Request” or “Privacy Grievance” in your email subject so that your message can be directed appropriately.
We will review and respond to requests in accordance with applicable law.
By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required for a particular processing activity, that consent will be obtained separately as applicable.
